Return & Refund Policy

Return & Refund Policy

Thank you for shopping with ClassReady. We want our return and refund process to be clear and reasonable while protecting both our customers and our business.

Please review this policy carefully before requesting a return. By purchasing from ClassReady, you acknowledge that returns and refunds are subject to the conditions stated below and any rights that cannot be excluded under applicable law.

1. Return Eligibility

You may request a return within 30 days after the date your order is shown as delivered.

To qualify for a return, the item must:

  • Be unused, unworn, unwashed, and in substantially the same condition in which it was received

  • Include all original packaging, labels, manuals, accessories, components, and promotional items

  • Be free from writing, markings, stains, odors, damage, or signs of use

  • Be accompanied by valid proof of purchase, such as an order number or order confirmation

  • Be returned in accordance with the return instructions provided by ClassReady

After a return request is approved, the item must be shipped within 7 calendar days. Approval may expire if the item is not shipped within that period.

Submitting a return request does not automatically guarantee that a refund will be issued. All returned items are subject to inspection.

2. Items That Cannot Be Returned

Unless the item arrived damaged, defective, materially different from its description, or was sent incorrectly, the following items are generally not eligible for return:

  • Gift cards or store credit

  • Products clearly marked as final sale or non-returnable before purchase

  • Customized, engraved, monogrammed, or personalized products

  • Items that have been used, altered, washed, assembled, or damaged after delivery

  • Items missing original packaging, components, manuals, tags, or accessories

  • Opened consumable school supplies, including certain inks, adhesives, correction products, paints, markers, refills, or similar products

  • Sealed products after the protective seal has been opened, when the product cannot reasonably be resold for health, hygiene, safety, or quality-control reasons

  • Items returned more than 30 days after delivery

  • Items sent back without prior return authorization

  • Free promotional products unless returned together with the qualifying order

ClassReady may refuse a return that does not satisfy this policy, subject to applicable law.

Nothing in this section limits any legal rights that cannot be waived or excluded.

3. How to Request a Return

To request a return, contact:

Email: swigprobeefrig@gmail.com

Please include:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Clear photographs or videos when the item is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide return instructions and, when applicable, a Return Authorization number.

Do not return an item to the address shown on the original shipping label, the manufacturer, or any other address unless specifically instructed by ClassReady. Items sent to an unauthorized address may be delayed, lost, refused, or returned to the sender.

Returns submitted without prior authorization may not be accepted.

4. Return Shipping Costs

For returns based on personal preference, ordering the wrong item, ordering the wrong size or quantity, or no longer needing the product, the customer is responsible for:

  • Return shipping costs

  • Packaging costs

  • Any carrier fees

  • The risk of loss or damage during return transportation

We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking information until the return is completed.

ClassReady does not guarantee receipt of a return package that cannot be tracked or verified.

When a verified return is required because ClassReady sent an incorrect item or the item arrived damaged or defective, ClassReady may provide a prepaid return label, reimburse reasonable return shipping costs, or offer another appropriate resolution.

Customers should not send a return using collect-on-delivery or postage-due services unless ClassReady has agreed to this in writing.

5. Return Inspection

Returned products are inspected after delivery to the designated return location.

During inspection, we may verify:

  • The condition of the product

  • Whether all parts and accessories are included

  • Whether the product has been used, altered, or damaged

  • Whether the returned product matches the original order

  • Whether the return was submitted within the applicable period

  • Whether the return otherwise complies with this policy

If a returned item is used, incomplete, damaged, materially different from the item shipped, or otherwise ineligible, ClassReady may reject the return or reduce the refund by the amount of the product’s diminished value, where permitted by applicable law.

ClassReady is not responsible for personal items or unrelated products accidentally included in a return package.

6. Refunds

After the returned item has been received and inspected, we will notify you whether the refund has been approved, partially approved, or rejected.

If approved:

  • The refund will generally be issued to the original payment method

  • We will normally initiate the refund within 7 business days after approval

  • Your bank, card issuer, or payment provider may require additional time to post the refund

  • Refund processing times displayed by financial institutions are outside ClassReady’s direct control

Unless otherwise required by law, original shipping charges, expedited shipping charges, return shipping costs, handling charges, customs duties, taxes, and other third-party fees are not refundable when the return is based on customer preference or ordering error.

If a refund to the original payment method is not reasonably possible, ClassReady may contact you regarding an alternative lawful refund method.

ClassReady cannot issue a duplicate refund for an amount that has already been refunded, reversed, disputed, or recovered through a payment provider.

7. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as reasonably possible and preferably within 7 days after delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the outer and inner packaging

  • Photographs of the shipping label

  • Video evidence when reasonably necessary to demonstrate the issue

Please keep the product and all original packaging until the claim has been reviewed. Disposing of the item or packaging before the review is completed may prevent us from verifying the claim.

After reviewing the available information, ClassReady may provide an appropriate resolution, which may include:

  • Replacement of the item

  • Replacement of a missing or damaged component

  • A partial refund

  • A full refund

  • Store credit, when accepted by the customer

  • Return instructions for the affected product

The available resolution may depend on product availability, the nature of the issue, evidence provided, and applicable law.

Minor differences in color, packaging, dimensions, or appearance caused by screen settings, photography, manufacturing updates, or reasonable measurement variations do not necessarily constitute a defect or incorrect item.

8. Exchanges

ClassReady does not guarantee direct exchanges for preference-based returns.

The most reliable way to obtain a different product is to return the eligible original item and place a new order after the return has been approved.

For damaged, defective, incomplete, or incorrectly shipped products, we may offer a replacement when stock is available. If a suitable replacement is unavailable, another resolution may be provided in accordance with this policy.

Replacement products are subject to availability and cannot be guaranteed.

9. Order Changes and Cancellations

You may request an order cancellation or modification within 12 hours after placing the order.

Cancellation and modification requests are not guaranteed. Orders may enter processing shortly after purchase, and we may be unable to cancel or change an order once fulfillment, packaging, supplier processing, or shipment has begun.

An order is not considered cancelled until ClassReady confirms the cancellation in writing.

If an order cannot be cancelled, you may request a return after delivery, subject to this policy.

ClassReady may cancel an order before shipment for reasons including:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud or unauthorized payment

  • Invalid or unverifiable customer information

  • Shipping restrictions

  • Supplier or fulfillment issues

  • Violation of store policies

  • Circumstances that make fulfillment commercially or legally impracticable

If ClassReady cancels an order before shipment, the amount charged for the cancelled item will be refunded to the applicable payment method.

10. Shipping Delays and Unavailable Items

Shipping and delivery dates are estimates unless expressly stated otherwise.

If an order cannot be shipped within the originally stated period, ClassReady may contact the customer with an updated estimate and any choices required under applicable law, including the option to accept the delay or cancel the affected unshipped order for a refund.

ClassReady may cancel and refund an item that becomes unavailable, discontinued, restricted, or impossible to fulfill.

Carrier delays occurring after shipment may be outside our reasonable control, but we will review available tracking information and assist with reasonable inquiries.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

Please review the following information carefully:

  • Recipient’s full name

  • Street address

  • Apartment, suite, unit, or building number

  • City, state, and postal code

  • Telephone number, when required for delivery

ClassReady cannot guarantee that an address can be changed after an order has entered processing or shipment.

If a package is returned because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or failure to collect the package, we may offer:

  • Reshipment after payment of additional shipping and handling costs

  • A refund of the eligible product price after the package is returned and inspected, less non-refundable shipping, return, carrier, or handling costs

ClassReady is not responsible for loss or additional costs caused by inaccurate delivery information supplied by the customer, except to the extent required by applicable law.

12. Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it, please:

  • Confirm the shipping address on your order

  • Check entrances, mailrooms, parcel lockers, reception areas, and other secure locations

  • Ask household members, neighbors, building staff, or reception personnel

  • Contact the shipping carrier and request delivery details

  • Allow a short period in case the carrier marked the package delivered before completing delivery

After completing these steps, contact ClassReady with your order number and any carrier case or reference number.

We will review the available tracking and delivery information and assist when reasonably possible. A replacement or refund is not automatic merely because a carrier’s tracking record shows delivery, and each claim will be evaluated based on the available evidence and applicable law.

Claims involving theft after confirmed delivery may need to be reported to the carrier, property manager, local authority, or insurance provider.

13. Refused and Unclaimed Packages

Refusing delivery does not automatically qualify an order for a full refund.

If a refused or unclaimed package is returned to the designated return location, any refund will be considered after the package has been received and inspected.

Original shipping charges, return shipping charges, carrier penalties, customs charges, and related handling expenses may be deducted from the refund where permitted by law.

Packages that are refused, abandoned, destroyed, or not returned to us may not qualify for a refund.

14. Promotional Offers, Bundles, and Free Gifts

Products purchased as part of a bundle or promotional offer must generally be returned together to receive the full applicable refund.

If only part of a bundle is returned, the refund may be recalculated based on the regular price of the items kept by the customer.

Any free gift included with a qualifying purchase must also be returned in unused condition. If the gift is not returned, its stated or reasonable retail value may be deducted from the refund where permitted by law.

Discount codes and promotional benefits are not redeemable for cash and are not separately refundable.

15. Suspected Fraud or Return Abuse

ClassReady reserves the right, where permitted by law, to reject, restrict, or investigate returns involving:

  • Items not purchased from ClassReady

  • Substituted, counterfeit, or altered products

  • False claims regarding damage, delivery, or product condition

  • Excessive or unusual return activity

  • Repeated policy violations

  • Chargeback abuse

  • Fraudulent or unauthorized transactions

We may request additional information reasonably necessary to verify a return, refund, or delivery claim.

This provision does not limit legitimate consumer rights or prevent customers from using lawful dispute-resolution procedures.

16. International Orders

If ClassReady offers shipping outside the United States, international customers are responsible for reviewing applicable import restrictions before ordering.

Unless the return is caused by our verified error or otherwise required by law:

  • Original shipping charges are non-refundable

  • Return shipping costs are the customer’s responsibility

  • Customs duties, import taxes, brokerage fees, and similar government or carrier charges are non-refundable

  • Customers are responsible for return-related customs documentation and charges

ClassReady is not responsible for customs delays, rejected imports, or charges imposed by government authorities, except as required by applicable law.

17. Policy Updates

ClassReady may update this Return & Refund Policy from time to time to reflect operational, legal, or business changes.

The policy applicable to a return will generally be the version published on our website at the time the relevant order was placed, unless a later version is required by law or is more favorable to the customer.

18. Applicable Consumer Rights

This policy is intended to establish ClassReady’s standard return and refund procedures.

Nothing in this policy excludes, restricts, or modifies any warranty, remedy, consumer protection, or other right that cannot legally be excluded or limited.

If any provision of this policy conflicts with mandatory applicable law, the mandatory legal requirement will control only to the extent of that conflict.

19. Contact Information

For questions regarding returns, refunds, damaged products, or order cancellations, contact:

ClassReady
Website: https://classready.us
Email: swigprobeefrig@gmail.com

Customer support inquiries are generally reviewed Monday through Friday, excluding holidays. We aim to respond to most inquiries within 1–2 business days, although response times may vary depending on inquiry volume and the complexity of the request.